Hastings Direct has been fined GBP735,000 by the FSA (Financial Services Authority) for treating its customers unfairly. The car insurance company was found to have cancelled over 4,500 policies following a pricing error.
The problem was caused by the Hastings Direct car insurance quotation system, which generated quotes that were lower than the market rate. The insurer then decided to cancel these policies, a step that was not acceptable according to the FSA.
Although a cancellation clause was included within the policies the FSA felt that Hastings Direct should have considered other options first rather than invoking the cancellations. They believe that it is not acceptable to cancel cover because of what is simply a pricing error.
A new survey carried out by Tesco Finance has come to the conclusion that van drivers are the safest motorists on the UK roads.
The study looked at insurance claims, finding a lower percentage of van insurance claims than any other type of vehicle. Tesco Finance also found that more drivers of vans receive extra training on the roads than other motorists. Perhaps then the traditional view of van drivers is out of date and should be revised. With van insurance claims so low they may well be good drivers and should see lower premiums as a result.
The counter view that Tesco Finance did not mention in their report was that it could just be that van drivers do not always make a claim when they have an accident. If you look at the knocks and scrapes on many vans this could be a real possibility.
The largest insurer in the UK, Norwich Union, has suspended what had been described as a ground breaking form of car insurance that used a black box to track every journey.
The idea was to set premiums based on the risks faced by drivers. This would mean that drivers avoiding rush hour or late night driving would pay less for their car insurance. Norwich Union cited a slow take up of the idea and too few customers as the key factors for withdrawing the car insurance scheme.
There has also been a certain amount of mistrust from drivers regarding the black box. Having every journey monitored is not what Britain is about and there could be situations where a drivers Norwich Union car insurance policy could be negated if a vehicle was seen to be speeding at any time, or even have the data passed to the police. All in all most people feel the withdrawal of the black box idea is a good result and hope that it will not see the light of day again.
