LV=, also known as Liverpool Victoria, has committed to get tax free cash to their Annuity Pension holders within five days of receiving all relevant funds and documentation. If this is not achieved they have promised GBP1000 compensation.
Earlier this year Liverpool Victoria unsecured pension holders were told that they would get a similar deal so this step is a continuation of LV=s steps to put the customer needs first. Lump sum payments from pensions are a vital aspect of the whole retirement package, so receiving the funds promptly takes a great deal of stress out of the process.
A spokesman from the organisation said that Liverpool Victoria was well aware of their customers needs and was doing all it could to streamline the process for customer benefit.