Customers taking an Alliance and Leicester mortgage through a broker are going to find the process is much faster than it used to be thanks to the introduction of ifax.
This new system transforms faxes sent by brokers into emails that are therefore much easier to read and go straight to the relevant persons inbox rather than hanging around the office. An Alliance and Leicester spokeswoman supported the move and confirmed that the new ifax system would greatly increase processing speed and reduce errors.
The system can work for pretty much all the relevant documents so at each step of the way Alliance and Leicester mortgage customers will see a speedy turnround on their paperwork. The system will also be of great benefit to the intermediaries too of course.
The Abbey National has just released figures showing that, for the first half of the year, they had over a quarter of the UK new mortgage market.
A performance at this level means that the Abbey National could take the title of biggest UK mortgage lender depending on the results posted by its closest competitor next week. With an increase of 17 percent compared with the same time last year the improvement is quite remarkable, especially in the current economic climate. In fact a spokesman from the Abbey was pleased to say that they had taken a risk-averse approach to lending, making the huge increase even more noteworthy.
The successful approach taken by the Abbey National has been to look at lower loan to value business, with borrowers basically needing a bigger deposit. Against this growth it will be interesting to see how the main protagonists in the mortgage market plan to win back market share.
In what is understood to be a unique agreement, the IFS School of Finance has agreed to train and provide accreditation for all underwriting staff at Abbey National.
All underwriting staff will have a choice of two levels of training, Certificate or Diploma. The Certificate level course will be achieved in conjunction with the Abbey National certificate in underwriting and provide a customer services professional level qualification. The Diploma is more suited to those aiming for more senior roles and will involve the Applied Diploma in Corporate Banking.
These developments are sure to make the whole operation better in the future, leading to an improved experience for anyone buying an Abbey National mortgage or any form of insurance for which underwriting is needed.
