Hastings Direct has been fined GBP735,000 by the FSA (Financial Services Authority) for treating its customers unfairly. The car insurance company was found to have cancelled over 4,500 policies following a pricing error.
The problem was caused by the Hastings Direct car insurance quotation system, which generated quotes that were lower than the market rate. The insurer then decided to cancel these policies, a step that was not acceptable according to the FSA.
Although a cancellation clause was included within the policies the FSA felt that Hastings Direct should have considered other options first rather than invoking the cancellations. They believe that it is not acceptable to cancel cover because of what is simply a pricing error.
Government proposals for new 20 mph zones are receiving mixed responses from officials says car insurance provider Swiftcover.
There has been talk of a new generation of speed cameras supporting these new zones, though a safety campaigner from Exeter was unsure as to whether the cameras were the best way forward. A 20 mph zone would be in area where there are going to be children it would be thought, so the placing of speed cameras would actually take drivers eyes away from the road and onto their speedometers, thus negating the point of the zone in the first place.
An alternative view was put forward by a county councillor who felt speed cameras would be better than traffic calming measures, feeling they would be more effective.
A new report from Green Flag shows that we are spending more time than ever before simply waiting – be it in a traffic jam, in a shop queue or for a delivery.
The report reveals we spend around six months of our life just waiting! It seems over a third of the people asked spend over and hour a week waiting in queues at shops and supermarkets. Add in waiting at service organisations, especially banks, and that figure rises to almost two hours.
We are all familiar with waiting in traffic, from the school run delays in the morning, through shopping traffic and the often disrupted motorway journeys. These can be infuriating but Green flag do advocate a policy of not getting stressed to avoid ill health and accidents.
A traffic queue can sometime lead people to drive more aggressively to get out of it, or into a space, but the upshot of that is they may then have to make a claim on their car insurance, which will cost them far more than the time they spent waiting.
