As the Moneyback Bank stood at the head of the best buy unsecured personal loan table critics were accusing parent company Alliance and Leicester of manipulation.
The offer that got the Moneyback Bank to the pinnacle was a 5.5 percent rate on an unsecured personal loan of GBP 5,000 over a three year term. However this headline rate is only for those borrowing exactly GBP 5,000. If a different amount is requested then the rate is completely different,with even a one pound difference prompting the rate to rise.
Visiting the website of Moneyback Bank there is a loan repayment calculator there showing a difference in repayments of around GBP 200 if the loan is for just one pound less, This is understandably seen as manipulation of the facts to achieve a promotional ranking in the highly regarded best buy tables though representatives of the bank have denied this is the case.
As the pressures on global credit increase so personal loans are feeling the squeeze, with some rates going up by around four percent, though Eskimo Loans rose by only 1 percent.
In a week when large numbers of lenders thought the time was right to increase their personal loan interest rates the consumer saw how the global economy was affecting them at a personal level. As the banks fight to maintain lines of credit and look to lend money only to those with the lowest perceived risk so interest rates are bound to rise to cover the costs of bad debts.
The worry is that this can cause a self-fulfilling prophecy, with consumers facing increased interest rates they have to pay more out each month, which leads to them potentially struggling to make repayments and then becoming a bad debt. On a purely statistical basis though the lenders will recoup more in extra interest overall than they will lose in bad debts, so they feel their actions are justified.
As mentioned, against a backdrop of some quite large rate increases the move by Eskimo Loans to add just one percentage point to their basic rate was seen as a reassuring step by their customers. They can deal with this level of increase though would not like to see many more on top of it.
Liverpool Victoria has received a fine of GBP840,000 because of serious issues with the way it sells PPI or Payment Protection Insurance.
It appears that the Banking Services arm of Liverpool Victoria was automatically adding PPI to personal loan quotations even though prospective customers had not asked for it. The good news for any customers affected is that the amounts taken will be paid back as soon as possible to the 14,500 customers who had money taken from them in this way.
The average cost the addition of PPI placed on each person with a personal loan is around GBP1,600, which is a considerable sum when taken as a percentage of the amount borrowed. Liverpool Victoria customers are sure to appreciate the windfall, as well as the apology that will go with it.
