Liverpool Victoria has received a fine of GBP840,000 because of serious issues with the way it sells PPI or Payment Protection Insurance.
It appears that the Banking Services arm of Liverpool Victoria was automatically adding PPI to personal loan quotations even though prospective customers had not asked for it. The good news for any customers affected is that the amounts taken will be paid back as soon as possible to the 14,500 customers who had money taken from them in this way.
The average cost the addition of PPI placed on each person with a personal loan is around GBP1,600, which is a considerable sum when taken as a percentage of the amount borrowed. Liverpool Victoria customers are sure to appreciate the windfall, as well as the apology that will go with it.
Looking at the base rate being held unchanged this week Legal and General are forecasting a difficult Summer for borrowers as lenders take a cautious approach.
It is the view of Legal and General, as well as many other observers, that financial institutions went overboard with lending when money was cheap and easy to get hold of. Now they are going overboard the other way by being ultra cautious when lending to anyone.
Consumers will hope that something shifts in the market to free up money to cover general living expenses in some instances, where people have borrowed to maintain a standard of living and can no longer gain access to credit. Legal and General are not expecting that to happen as the cautious approach is maintained.
Marks and Spencer Money has received the award for best unsecured personal loan provider by Your Money Direct.
It was felt that Marks and Spencer provide several highly competitive unsecured personal loans as well as making it easy for potential customers to work out repayment amounts and select the option that best suits them. M&S also received awards for their credit cards and travel insurance showing just how focused they are on their financial services offerings.
A Marks and Spencer spokesman made it clear that the award was very special to them but that it did not mean there would be any complacency in future. It is always the aim of M&S to deliver great products that offer real value for money and this will continue.
